'Hands-Free' Full Service Management

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• Interior design & professional photography

• Listing & calendar management for multiple websites

• Answering guest inquiries

• 24 hour on-call guest support

• Professional cleaning / linens service

• Full property maintenance & management

• Guest communication 

• Handling check-ins/checkouts 

• Arranging cleaning and maintenance

• Restocking supplies

• Managing listings on numerous online booking platforms 

• Marketing, etc. 

• Quick Emergency Service turnaround

• Handle all compliance matters

• Cover cost of all tools, equipment, and chemicals

• Provide customer support to your visitors

• Create and organize monthly reports about your facilities health

• We take full responsibility for our own employees.

• We manage our own employees and make sure they report to the site and complete assignments as needed.

• Provide a positive team member attitude towards your other staff members, and employees.

• Cover background checks, insurance, and bond

• Handle Employee paperwork and taxes

• Reliable partnership and Consistent Quality

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1. Advice on local laws and regulations

To be on the safe side, you should always follow local laws and regulations. A property management company can advise you on how to run your business within the law, reducing the risk of paying fines and penalties.

2. Guest communication and customer support

While effective guest communication is one of the key elements of providing a flawless guest experience, you can get overwhelmed by trying to reply to every incoming message promptly. A property management company can provide 24/7 support to all your guests.

This way, your guest satisfaction will increase, positively impacting the number of your good reviews and new bookings.

3. Guest screening

As a busy Airbnb host, you don’t usually have enough time to vet your potential guests. However, without proper screening, you can end up dealing with troublesome guests.

To protect your rental from unsavory travelers, short-term rental property management companies handle this process with due diligence. They screen your prospective guests’ profiles and ask questions to make sure you won’t have to deal with difficult guests.

4. Revenue management 

Your vacation rental property should be competitively priced all year round. Otherwise, you can face significant revenue losses. A property management company will adjust your property rates by analyzing competition and local tendencies while aiming for maximum occupancy.

5. Reporting

To understand how your business performs, it’s crucial to monitor your data. This is where professional reporting comes into play. For example, by identifying your most effective channels, you will be able to optimize your strategy towards revenue growth and distribute budgets among your channels wisely.

6. Cleaning and maintenance

Now more than ever, guests are concerned about cleanliness. Therefore, it’s imperative to ensure that your short-term rental is sparkling clean and disinfected. A vacation rental management company will take care of your property’s cleanliness and get your rental in tip-top shape after each guest.

The same applies to maintenance or repair work. If something goes wrong, they will come to your rescue with a proper solution.

Be sure to ask how cleaning and maintenance fees are structured. Sometimes a property management company may include a cleaning fee in your property’s rate. In such a case, this fee should be paid by a guest. 

7. Marketing 

To reach your target guest, you need to have a solid vacation rental marketing strategy in place. Today’s marketing requires continuous efforts and being active on social media channels where your audience is present. 

Usually, marketing services offered by property management companies include taking professional photos of your rental, updating your listings across various online booking channels or even managing a dedicated Instagram page. 

Keep in mind to inquire whether a company provides marketing services at an extra cost or whether they are available within a standard package.

 What Are the Average Airbnb PropertY

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5. Prompt customer support

A stellar guest experience is at the core of each thriving vacation rental business. As you might know, it all starts with effective communication. Unattended guest requests and unreplied messages won’t help you go a long way. Thus, you should look for a company that builds its strategy around guest satisfaction and communication. 

Ask your potential property manager how promptly they respond to guest messages? Do they use any special tools to automate guest communication? How long does it take to handle maintenance requests? 

Response rate and response time, as well as great reviews, are essential for your ranking across top vacation rental platforms. So, communication and customer support can make or break your presence on online booking channels.

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3. Transparent reporting and fee structure

You need to be sure that your money works in your favor. Therefore, a property management company that you choose must provide regular financial and performance reports.

These reports should communicate essential information in a comprehensive way. You should have a clear-cut overview of how your business is progressing. Thus, you should be able to see occupancy rates for each of your properties, payouts, transaction histories, etc. 

When it comes to property management fees, an Airbnb property management company should be ready to share information on how their fees are structured. They should be upfront about their charges, including extra fees. Make sure to do your math and estimate if property management fees will allow you to earn your profit.  

4. Extensive knowledge of the local market

To set up your short-term rental business for success, a property management company should have a solid understanding of the dynamics and competition at a local market. 

It should: 

• Help you come up with the most effective pricing strategy

• Stay on top of the latest short-term rental regulations, housing laws, and taxes

• Be able to provide local recommendations to your guests

• Develop promotional strategies to entice new bookings.

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